Smoker's Helpline | Connect to Quit

Moderated Support

Please remember that this is your Support Community! If you are having trouble accessing any of the online features we will try to answer your questions.  As well, if there are any features that you would like added to the Support Group or this Online Quit Smoking program, or to just offer comments please contact us.

Quit Coaches

Our Support Group is moderated by Quit Coaches employed or contracted by the Canadian Cancer Society’s Smokers’ Helpline.

Quit Coaches have completed post secondary education in varied fields such as nursing, psychology, health and social sciences. They actively participate in ongoing professional development and cessation training to attain renewed understanding and provide current information and support to SHO members. Additionally, Quit Coaches draw on extensive, related experience to motivate members and guide discussions.

Quit Coaches often say they learn from their clients and are motivated by their successes.


ASHLEY: “Every day on SHO I am amazed by the inspiration, support and compassion shared amongst so called strangers.  Through the technology of the internet SHO is helping thousands of people change their lives.”

Strangers are friends you have yet to meet.  A friend is someone who understands your past, believes in your future, and accepts you just the way you are.

PAMELA: “I find it most rewarding when a member truly believes they can succeed and accepts that they are succeeding, no matter what stage they are at in their quit.”

In order to succeed you must fail, so that you know what not to do the next time- Anthony J. D'Angelo

DOMINIQUE: “I try to encourage clients to appreciate the importance of planning; they have taught me to appreciate the small accomplishments in life.

Be Prepared- Scout/Girl Guide Motto

There are no failures - just experiences and your reactions to them - Tom Krause

JOSIE:  “We help others through good communication, understanding and by sharing factual, up to date information in a caring, non-threatening environment.”

Do unto others as you would have them do unto you- Golden Rule- (numerous ancient cultures)

LILLIAN: “It takes commitment, determination and rediscovering oneself to quit smoking.  I am motivated by the clients’ ability to change.”

Adversity introduces a man to himself.

LORI: “Beyond my formal education, I learn something new from my clients’ everyday.  Nothing can substitute for the insight I gain from the large number of diverse individuals seeking support through SHL/SHO.”

The only source of knowledge is experience- Albert Einstein

MARIANNE: “It inspires me to know that the information, advice or support given to someone could be the missing piece to their quit; giving them hope to carry on.  Imagining yourself as a confident non-smoker helps you to make it possible.”

Once you choose hope, anything's possible- Christopher Reeve


TIANA: “So much of what I learn from clients makes a constructive impact on my life and in turn gets passed back to other clients.  This is a powerful and positive cycle.”

There is only one thing more painful than learning from experience, and that is not learning from experience- Laurence J. Peter

RENEE:  “I have learned from SHO members that we should not be so hard on ourselves.  I now encourage clients to talk to themselves as if they were talking to a friend. This seems to be a kinder, more helpful approach to the struggles of life!”

If you hear a voice within you say "you cannot paint," then by all means paint, and that voice will be silenced- Vincent Van Gogh


SAMANTHA: “It moves me to see the heights that people can reach with the help of the support groups. Being able to witness this and be a part of such transformations is highly motivating.”

I cannot say whether things will get better if we change; what I can say is they must change if they are to get better- Georg C. Lichtenberg

JENNIFER:  “Seeing people overcome their challenges, with the support of the SHO community, is very inspiring.  We can get through this together.”

Thousands of candles can be lighted from a single candle, and the life of the candle will not be shortened- Buddha

JASON: "It’s amazing, and quite inspiring to see the power and the perseverance of the members on the forums. I hope that my contribution and support makes the journey more rewarding in the end."

The future depends on what we do in the present- Mahatma Gandhi

PATRICIA: I promote exploring self awareness when working with clients.  I’m inspired by their sense of accomplishment, no matter how small”

Don't let yesterday take up too much of today- Will Rogers

TINA: “With the help of SHO, members can take control of their quit.  I respond to the joy they express with each step, each positive change they make on this important journey.”

Change will not come if we wait for some other person or some other time.  We are the ones we've been waiting for.  We are the change that we seek- Barack Obama

Many of our moderators also support and counsel callers to the Smokers’ Helpline telephone service.